- Monthly billing
- The 1st of each month
- Autopay
- Only with a separate yes
- Cancel
- One email
- Failed payment
- 25 days before any pause
The short version
- One-time work is invoiced on the schedule in your order. Monthly services bill on the 1st.
- Automatic payments only start after you check the authorization box or say yes in writing.
- Cancel by email any time. Service runs to the end of the paid month, then billing stops.
- A failed payment gets an email and at least 25 days total before any service is paused.
Summaries on this page help you read it. The full text is what applies.
- At signingDeposit, if your order has one
- DeliveryMilestone or launch payment
- The 1stMonthly services, billed ahead
- Each chargeEmailed receipt
- Day 0Email and automatic retry
- Day 10Second notice
- Day 25Earliest pause of the unpaid service
- PaidRestored right away, no data lost
I authorize Sunwell Technologies LLC to charge the payment method I provide for [AMOUNT OR HOW IT IS CALCULATED] on [THE 1ST OF EACH MONTH / THE SCHEDULE IN MY ORDER], starting [START DATE], until I cancel. I can cancel this authorization at any time by emailing hello@sunwelltechnologies.com. Canceling stops future charges but does not cancel amounts already due. I will receive a receipt for each charge.
The box is unchecked by default. The proposal can be signed without checking it.
What you pay and when
In short: Projects on the order schedule; monthly services on the 1st.
- Deposits: due when you sign, if your order has one.
- Projects: 50 percent at signing and 50 percent at launch, or by milestone, as stated in the order. Many customers pair a project with a monthly support retainer.
- Monthly services (support retainers, CRM seats, hosting and care plans): billed in advance on the 1st of each month.
- Catch-up charges: if service starts mid-month, the order states any first charge before the regular 1st-of-month billing begins.
Automatic payments
In short: Autopay only starts with your separate yes.
We only charge a saved card or bank account automatically after you give a separate authorization. The authorization shows the amount or how it is calculated, the date of each charge, how long it lasts and how to cancel. You receive a receipt for every charge.
How to cancel
In short: One email. Service runs to the end of the paid month.
- Email hello@sunwelltechnologies.com from an address on your account, naming the service you want to cancel.
- We confirm by email within 2 business days.
- The service runs to the end of the period you already paid for. No new charge is made after that.
- To stop automatic payments without canceling, say so in the same email. Open invoices still need to be paid another way.
Refunds
In short: No partial-month refunds; errors refunded in full.
| Situation | What happens |
|---|---|
| You cancel a monthly service | Access to the end of the paid period; no partial-month refund |
| Sunwell cancels without cause | Unearned prepaid amounts refunded |
| A project ends early | You pay for work done and committed costs; the rest of the deposit is refunded |
| A charge made in error | Refunded in full to the original payment method |
Refunds go back to the original payment method, usually within 5 to 10 business days after we issue them.
If a payment fails
In short: Email, retry, second notice, and only then a pause.
We email you the same day and retry the payment. If the amount is still unpaid 10 days after the due date, we send a second notice. We pause the unpaid service no sooner than 15 days after that notice, and we restore it as soon as payment clears. Your data is not deleted because of a pause.
Questions about a charge
In short: Email us first. We answer within 5 business days.
Email hello@sunwelltechnologies.com and we will review the charge within 5 business days. Please contact us before filing a dispute with your bank, so we can fix any mistake faster.
Questions about this document?
Ask before you sign. Email hello@sunwelltechnologies.com, or write to Sunwell Technologies LLC, PO Box 935, Madera, CA 93639.
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